April 7-9, 2025

Directions North America 2025

Virgin Hotels Las Vegas

Recognized as the most anticipated partners-only event in the region, Directions NA 2025 promises to skyrocket your business - it's all about Microsoft Dynamics 365 Business Central, its integrations, partnerships, and all the incredible solutions we can offer together as a community!

We look forward to seeing you at Directions North America 2025, April 7-9, at Virgin Hotels Las Vegas.

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The agenda is published, with some session dates and times subject to change.

04-09-2025

Microsoft roundtable: agents that provide 5-star support to your customers

05:00 PM - 05:45 PM 4A (Opal) Back to event schedule

A unique opportunity to influence the design for how Copilot in Business Central will help users quickly get unblocked and work around errors or other issues, lowering effort on their coworkers, and freeing up time for partner support to focus on delivering exceptional customer experiences for the most impactful customer support tickets.

Speakers:

Mike Borg Cardona

Product Manager at Microsoft

During his 20 years at Microsoft, Mike has experienced the life of Test Engineer, Engineering Manager and Product Manager, shipping Visual Studio, AX, NAV and Business Central.
Today, he's responsible for leading Business Central into the AI era and our 'Better together' story with Teams, Outlook, Excel and OneDrive.