April 7-9, 2025
Directions North America 2025
Virgin Hotels Las Vegas
Recognized as the most anticipated partners-only event in the region, Directions NA 2025 promises to skyrocket your business - it's all about Microsoft Dynamics 365 Business Central, its integrations, partnerships, and all the incredible solutions we can offer together as a community!
We look forward to seeing you at Directions North America 2025, April 7-9, at Virgin Hotels Las Vegas.
Register for Directions in 3 simple steps:
- Create Company & Individual Profile
- Purchase Passes & Receive Registration Codes Email
- Register Individual Attendees
Find more information in our Instructions.
04-07-2025
Beyond The Text: Harnessing the Power of AI and Voice Bots in Dynamics Customer Service
This session will explore the latest advances in AI and voice bot technology, and how they are revolutionizing customer service within Dynamics. We will focus on the integration of voice bots into the customer service process, examining the capabilities and limitations of these technologies in a customer service context. The session will cover the benefits of using voice bots, such as increasing efficiency and providing a more natural communication experience for customers. Attendees will gain a thorough understanding of how voice bots can improve customer service and reduce costs, as well as the challenges and best practices for implementing voice bots in customer service. The session will also provide a glimpse into the future of AI-driven customer service and the role of voice bots in that future.
Speakers:
Dustin Domerese
Dustin Domerese, Senior Microsoft Power Platform Architect, Managing Partner
Dustin Domerese is a thought leader and technology innovator within the Microsoft ecosystem and delivers his vast technical experience in the CRM, ERP, and Software Development industries to business leaders, end-users, and technical leaders throughout the community. Working for Barclays, EMC2, HP, and Microsoft before his founding of multiple companies has provided a wealth of industry knowledge and expertise.
Dustin is a consultant for over three-hundred companies across a wide array of industries, he is a senior software developer and public speaker. As an entrepreneur, he has founded multiple technology companies in a variety of sectors. His company, Dynamic Consultants Group, has been a finalist in the Microsoft partner channel awards for empowering the Microsoft partner community.
Dustin has been a speaker all over the world presenting many technology-focused sessions with Microsoft.
Dustin Domerese
Dustin Domerese, Senior Microsoft Power Platform Architect, Managing Partner
Dustin Domerese is a thought leader and technology innovator within the Microsoft ecosystem and delivers his vast technical experience in the CRM, ERP, and Software Development industries to business leaders, end-users, and technical leaders throughout the community. Working for Barclays, EMC2, HP, and Microsoft before his founding of multiple companies has provided a wealth of industry knowledge and expertise.
Dustin is a consultant for over three-hundred companies across a wide array of industries, he is a senior software developer and public speaker. As an entrepreneur, he has founded multiple technology companies in a variety of sectors. His company, Dynamic Consultants Group, has been a finalist in the Microsoft partner channel awards for empowering the Microsoft partner community.
Dustin has been a speaker all over the world presenting many technology-focused sessions with Microsoft.