Microsoft Dynamics 365 for Customer Service: Agent & Supervisor Experiences

Date: Monday, May 6, 2019| From: 1:30 PM to 2:30 PM | Room: Charleston A

In this session, you’ll learn about the next generation of the Dynamics 365 customer service experiences and how it empowers different personas to deliver personalized and efficient services to meet the rising customer needs, talk about the new capabilities being enabled for supervisors and business managers, and how they can benefit from the real-time and historical analytics for their organization. Join this session to learn about Dynamics 365 for Customer Service Professional and what is and isn't included in the offering.


Name: Jigisha Deb

Company name: Microsoft

Job title: Sr. Product Marketing Manager

Name: Sukanya Govindan

Company name: Microsoft

Job title: Partner Technical Architect - Business Central